▪ compensation ▪ regret ▪ inconvenience ▪ discount ▪ assure ▪ straight ▪ refund ▪ disappointed ▪ change ▪ speak

1. I’m extremely sorry. I’ll to the person concerned.

2. I’ll send someone up to repair it away.

3. I’ll you to another room immediately.

4. Please accept our apologies for the .

5. We are sorry that you were with our service.

6. We you that this will not happen again.

7. We would like to offer you .

8. We would like to offer you a 15% on your next stay with us.

9. We will a partial cost of your stay.

10. We to inform you that we are unable to grant a refund.

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1. Fred can play basketball. a)play b)plays c)to play 2. Fred plays basketball. a)play b)plays c)to play 3.Fred and Sam play basketball. a)play b)plays c)to play 4. Fred likes to play basketball. a)play b)plays c)to play 5. Does his friend play basketball? a)Is b) Does c)Do 6. Do his friends play basketball? a)Is b) Does c)Do 7. Mary readsEnglish books. a) read b)reads c)to read 8. Does Mary read English books? a) read b)reads c)to read 9. Are you a teacher? a)Are b)Is c)Can 10. Do you want to be a teacher? a)Are b)Do c)Have

Journalist is a very important job. He must informate us about current events. Also journalist must have different skills and abilities. A journalist needs to have excellent writing skills. He must be inquisitive, creative,interested in current affairs. A journalist must have an enquiring mind, a knowledge of the law as it affects journalism, high standards of accuracy. The main intention of those working in the journalism profession is to provide their readers and audiences with accurate, reliable information.